ARDA-ROC Warns Consumers & Timeshare Owners to Beware of Timeshare Exit Scams During Coronavirus Pandemic
April 10, 2020
ARDA-Resort Owners' Coalition (ARDA-ROC) today warned consumers and timeshare owners to beware of timeshare exit companies looking to take advantage of them during the COVID-19 pandemic.
"ARDA-ROC urges consumers and timeshare owners to be aware of timeshare exit companies that may use the COVID-19 pandemic as an opportunity to scam timeshare owners, including those experiencing financial hardships," said Robert Clements, vice president of regulatory affairs and general counsel for ARDA. "It is unfortunate, but during this time of crisis, we are seeing an uptick in promotions by many timeshare exit companies making unfounded claims about future special assessments and increases in maintenance fees due to the coronavirus."
ARDA-ROC warns consumers to never pay an upfront fee to an
unregulated company that claims to be able to get consumers out
of their timeshare. "We hope state attorneys general and law
enforcement will crack down on these and all
coronavirus-related scams, as they work to protect consumers
across the country during this unprecedented time," said
ARDA-ROC encourages timeshare owners who
believe they have been unfairly taken advantage of or defrauded
by an exit company to contact their state's attorney general
(ConsumerResources.org), the attorney general in the state
where the business is located, their local Better Business
Bureau or local law enforcement. For additional help contacting
these resources, consumers can reach out to the ASK ROC
Consumer Support Team at 1-855-939-1515.
owners who are contemplating exit, ARDA-ROC recommends owners
always contact their timeshare developer, resort management
company or HOA as their first source of information regarding
exit options. For more information on how to safely explore
exit options, visit
ARDA-ROC is a
501(c)4 non-profit entity funded by over 1.5 million individual
timeshare owner's voluntary contributions. ARDA-ROC is
dedicated to preserving, protecting, and enhancing vacation
ownership through smart policy and sensible regulation.
ARDA-ROC advocates for local, state, and federal policies that
enable the vacation ownership industry to thrive and provide
consumers with an enriched vacation ownership experience. For
more information, visit